About Akendi

Akendi is a customer research, user experience design & product strategy firm. We are passionate about the creation of intentional experiences – whether those involve digital products, physical products, mobile, web or bricks-and-mortar interactions.

We uncover deep insights about customer & user behaviour, combine this knowledge with experience design and architect the experience to meet organisation, customer and user goals.

The result is intentional product & service experiences that enable organisations to engage users and provide remarkable customer experiences. 

Our industry expertise includes technology, mobility, government, health, and non-profit, and we hold academic designations in Human-Computer Interaction, Cognitive Psychology, Information Science, Industrial Design, Fine Arts and Digital Product Design.

Akendi is in Cambridge, UK, and Toronto & Ottawa, Canada

More information about Akendi can be found in the corporate overview [pdf].