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Copernical Online Community Moderator
GEO Innovations Ltd Paphos, Cyprus 1622 Days Ago
Overview
Department: Copernical
Job Category: Functional Management
Sub Category:
Job Type: Contract
Duration:
Post/Zip Code:
Posted: 19-10-2019
Requirements
Minimum Education: Associate Degree
Degree Title:
Minimum Experience: 3 Year
Career Level: Entry Level
Job Status
Job Status: Sourcing
No of Jobs: 2
Start Publishing: 11-10-2020
Stop Publishing: 18-01-2022
Location
Paphos, Cyprus
Description

Job Description

We have started a forum for professionals in the space industry that is rapidly growing, and we need a skilled, responsive, and hardworking virtual assistant who can take our networking site to the next level.

This position will require skills in various areas including sales, forum management, outreach, SEO, email newsletters, and marketing. If you don't have experience in all these areas, it would be acceptable if you are willing to expand your knowledge and learn. It is essential however that you are an experienced space professional or scientist with extensive knowledge of one or more fields in the space segment, ground segment, space science, launchers, mission and operations domains.

We hope to find someone we can work with on a long term basis and will grow with us as the forum matures.

Responsibilities

You will be working as part of a small team operating remotely across the world in a very strong entrepreneurial context.  You will have robust and reliable local connectivity and equipment to carry out the functions of this job.  The environment is Joomla based within a dynamic growth environment with exposure to new technologies.

The Copernical Online Community Moderator will implement the Company’s Online Community Moderation Strategy, monitoring and moderating user-generated content to ensure that the online community is maintained as a safe and fun environment. This role coordinates with the internal Community Management team to support its mission, ensuring a safe and legal community environment, promoting excellent customer service and helping to cultivate a strong community around the brand.

The following tasks will be carried out:

  • Implement the Copernical online community moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools.
  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
  • Manage the banned user process, and track and remove previously banned users.
  • Maintain the Moderation Guidelines and ensure they are up to date.
  • Service Community Admin accounts, processing emails and complaints, escalating when necessary.
  • Moderate community posting located in social networking sites including LinkedIn, Facebook, Twitter, and other similar social media outposts, adapting methodology where appropriate.
  • Produce reports on relevant moderation statistics, issues and outcomes.
  • Monitor effective benchmarks for measuring moderation and UGC volume, and analyse review, and report on effectiveness of moderation policy.
  • Regularly report insights gained from community moderation into the Community team.
  • Monitor all industry and company information and news to anticipate potential issues.

About GEO Innovations Ltd

GEO Innovations Ltd is an independent international company with wide experience of business and projects in the military, meteorological, communications and scientific sectors in the satellite industry.  Our capabilities and services are provided anywhere in the world that our customers operate. We are also developers of systems and online resources that support the space industry.

We have designed, and now manage and operate the professional networking website www.copernical.com. Copernical, is the International Community of Space Professionals, with a global online user membership and global information on all space assets covering latest news, companies, products and services. 

Application

Please send your resume and covering letter to:

Nicholas Markides ()

Qualifications
Prefered Skills
  • Experience and knowledge of one or more fields in the space segment, ground segment, space science, launchers, mission and operations.
  • Knowledge of online legal issues and cool under pressure.
  • Strong organisational and multitasking skills, and a proactive approach.
  • Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
  • Knowledge of the Company’s industry and targeted demographic’s culture, as well as internet culture.
  • Ability to effectively communicate information and report statistics.
  • Team player, detail focused and reliable.
  • Good technical understanding and can pick up new tools quickly.
  • Have a good knowledge of principles of customer service.
  • Able to work effectively remotely and within a virtual international team.
  • Availability to workdays, evening, nights, as well as weekends as and when required
Apply Now

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